Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale
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Description

Product Description

In this UPDATED SECOND EDITION (first edition titled "Crucial Confrontations"), you''ll learn how to hold anyone accountable, master performance discussions, and get results.

Behind the problems that routinely plague our organizations and families, you''ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.

Research proves that mishandled disappointments aren''t just morale killers, they''re institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.

Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.

Broken promises, missed deadlines, poor behavior--they don''t just make others'' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

Review


"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People

"Unleash the true potential of a relationship or organization and move it to the next level."-- KEN BLANCHARD, coauthor of The One Minute Manager® 

"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford

"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O''BRIEN, anchor and producer

From the Publisher

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.

For more information, visit www.vitalsmarts.com.

From the Author

Note: This is an UPDATED SECOND EDITION to the book previously titled Crucial Confrontations.

From the Inside Flap

Drawing from 20,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:

An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?

Your boss just demanded that you meet a deadline you know you can''t meet--and he clearly doesn''t want to hear complaints about it.

Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later.

Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.

A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

From the Back Cover

Crucial Accountability teaches you how to:

  • Permanently resolve broken promises and missed deadlines
  • Transform broken rules and bad behaviors into productive accountability
  • Strengthen relationships while solving problems
  • About the Author

    McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

    Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.

    For more information, visit www.vitalsmarts.com.

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    Customer reviews

    4.7 out of 54.7 out of 5
    1,219 global ratings

    Top reviews from the United States

    Amazon Customer
    4.0 out of 5 starsVerified Purchase
    This should be a must read for every manager.
    Reviewed in the United States on November 24, 2016
    Love this book. It''s a little bit of a long read though. This (in conjunction with Crucial Conversations, the predecessor to this book) saved my family life. I used to be a jerk but now I''m almost tolerable. These people taught me how to converse without interrogating, how... See more
    Love this book. It''s a little bit of a long read though. This (in conjunction with Crucial Conversations, the predecessor to this book) saved my family life. I used to be a jerk but now I''m almost tolerable. These people taught me how to converse without interrogating, how to provide opinions without being bossy, and how to influence without being pushy. Seriously--the concepts here changed my life. This one is GREAT for managers because it teaches how to deal with co-workers and subordinates who don''t follow through on commitments.
    55 people found this helpful
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    Matt
    4.0 out of 5 starsVerified Purchase
    Really loved the first couple chapters
    Reviewed in the United States on August 20, 2018
    Really loved the first couple chapters. Although it seemed too many at times having examples of both work and personal issues helped to frame the concepts well. For me it seemed this book lost a little horsepower after the first few chapters. The concept of... See more
    Really loved the first couple chapters. Although it seemed too many at times having examples of both work and personal issues helped to frame the concepts well. For me it seemed this book lost a little horsepower after the first few chapters. The concept of accountability comes from an authoritarian view rather than one of mutual benefit. I wish a few more chapters could have been written on personal accountability as I think one needs to master this before attempting to hold others accountable.

    Good read overall. I would recommend.
    16 people found this helpful
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    Lori Myers
    3.0 out of 5 starsVerified Purchase
    Crucial confrontations - accountability SAME book
    Reviewed in the United States on July 17, 2013
    Crucial Conversations & Crucial Confrontations are well-written, practical guides for resolving common workplace problems. HIGHLY RECOMMEND them both. It was with excitement then that I purchased Crucial Accountability - only to find that it is word for word the same book... See more
    Crucial Conversations & Crucial Confrontations are well-written, practical guides for resolving common workplace problems. HIGHLY RECOMMEND them both. It was with excitement then that I purchased Crucial Accountability - only to find that it is word for word the same book as Crucial Confrontations. Buy one or the other.
    189 people found this helpful
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    Kayli
    5.0 out of 5 starsVerified Purchase
    The authors not only offered good, practical
    Reviewed in the United States on November 2, 2015
    I had to read this for a class and I was dreading it, but I ended up reading almost all of it in one sitting. The authors not only offered good, practical, applicable information, but their writing was pretty good as well. I expected it to be dry and very text-book like,... See more
    I had to read this for a class and I was dreading it, but I ended up reading almost all of it in one sitting. The authors not only offered good, practical, applicable information, but their writing was pretty good as well. I expected it to be dry and very text-book like, but really it was pretty engaging. It''s been a few weeks since I read it and it has proved to be pretty helpful! It''s not a magic fix-all for all your relationship problems or anything like that, but its a good tool and resource fro improving how you handle accountability issues in relationships in your personal and professional life.
    27 people found this helpful
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    Jack Davis
    5.0 out of 5 starsVerified Purchase
    Another life-changing book
    Reviewed in the United States on October 16, 2020
    This book builds on "Crucial Conversations" by the same authors, so read and practice with "CC" first. "Crucial Accountability" extends "Crucial Conversations" methods into cases where things have already gone wrong: blown deadlines, broken rules, and other bad... See more
    This book builds on "Crucial Conversations" by the same authors, so read and practice with "CC" first.

    "Crucial Accountability" extends "Crucial Conversations" methods into cases where things have already gone wrong: blown deadlines, broken rules, and other bad behavior. This book teaches you how to discuss those touchy subjects with respect and fairness and to get good outcomes from those conversations. I found that practicing "Crucial Accountability" also helped me get a much better grasp of the lessons from the prior book.
    One person found this helpful
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    explainer guy
    3.0 out of 5 starsVerified Purchase
    worth it.
    Reviewed in the United States on December 4, 2017
    Definitely good for a number of management basics. Some of it is telling you what you already know (one would hope) mostly because its a lot of common sense and empathy. That said their are a few key takeaways that can be implemented on an individual basis that will make... See more
    Definitely good for a number of management basics. Some of it is telling you what you already know (one would hope) mostly because its a lot of common sense and empathy. That said their are a few key takeaways that can be implemented on an individual basis that will make you a better manager and or a better employee.
    9 people found this helpful
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    Nicolette
    5.0 out of 5 starsVerified Purchase
    Adds value!
    Reviewed in the United States on May 30, 2018
    Kind of life changing when it comes to having good conversations in the midst of conflict of any kind. Would really recommend! I am reading this with some associates, and it’s really helping all of us already. I would say we are already good at handling conflicts, and this... See more
    Kind of life changing when it comes to having good conversations in the midst of conflict of any kind. Would really recommend! I am reading this with some associates, and it’s really helping all of us already. I would say we are already good at handling conflicts, and this book is still adding extreme value.
    6 people found this helpful
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    J. J. Santos
    5.0 out of 5 starsVerified Purchase
    Great system for holding others accountable
    Reviewed in the United States on September 5, 2016
    I wish I had this book years ago! The book brilliantly breaks down the elements of difficult conversations when it''s time to hold someone accountable: how to prepare before the meeting, what to look for and discuss during, and how to follow up after to increase the... See more
    I wish I had this book years ago! The book brilliantly breaks down the elements of difficult conversations when it''s time to hold someone accountable: how to prepare before the meeting, what to look for and discuss during, and how to follow up after to increase the likelihood of success.
    The books offers the tools, yet it''s up to the reader to practice. No matter the difficulty, it is well worth the effort.
    13 people found this helpful
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    Top reviews from other countries

    MARY A KANE
    4.0 out of 5 starsVerified Purchase
    Crucial
    Reviewed in the United Kingdom on July 15, 2021
    Just started reading and loving content
    Just started reading and loving content
    Report
    Amazon Customer
    5.0 out of 5 starsVerified Purchase
    The book has a great wealth of knowledge
    Reviewed in the United Kingdom on January 22, 2019
    Excellent value for money, learnt some valuable skills. Good quality book as well
    Excellent value for money, learnt some valuable skills. Good quality book as well
    Report
    Maureen Bradford
    5.0 out of 5 starsVerified Purchase
    Bought as a gift
    Reviewed in the United Kingdom on March 16, 2021
    Bought as a gift
    Bought as a gift
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    M. G. Last
    5.0 out of 5 starsVerified Purchase
    Five Stars
    Reviewed in the United Kingdom on February 14, 2018
    Thanks
    Thanks
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    Translate all reviews to English
    David
    5.0 out of 5 starsVerified Purchase
    Life Changing Book
    Reviewed in Germany on February 25, 2019
    I just read about 20 % of the book. Each page makes me more enthusiastic. It is a very special, extremely powerful book. My coach trainer did recommend it to me. It was the only book he recommended. And he recommended it several times. I question a lot of my beliefs and...See more
    I just read about 20 % of the book. Each page makes me more enthusiastic. It is a very special, extremely powerful book. My coach trainer did recommend it to me. It was the only book he recommended. And he recommended it several times. I question a lot of my beliefs and perspectives in life. The book is written very easy to read, with vivid examples for nearly everybody. Ich bin noch nicht ganz fertig, werde aber von Seite zu Seite begeisterter von dem Buch. Es ist ein besonderes Buch. Mein Coaching Trainer hat es mir empfohlen. Ich hinterfrage viele meiner Einstellungen und Herangehensweisen. Das Buch gibt unfassbar wertvolle Impulse für meinen Alltag. Es ist supergut geschrieben.
    I just read about 20 % of the book. Each page makes me more enthusiastic. It is a very special, extremely powerful book. My coach trainer did recommend it to me. It was the only book he recommended. And he recommended it several times. I question a lot of my beliefs and perspectives in life. The book is written very easy to read, with vivid examples for nearly everybody.

    Ich bin noch nicht ganz fertig, werde aber von Seite zu Seite begeisterter von dem Buch. Es ist ein besonderes Buch. Mein Coaching Trainer hat es mir empfohlen. Ich hinterfrage viele meiner Einstellungen und Herangehensweisen. Das Buch gibt unfassbar wertvolle Impulse für meinen Alltag. Es ist supergut geschrieben.
    One person found this helpful
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    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale

    Crucial online Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition sale ( Paperback) outlet sale